Refund policy

Return & Refund Policy

We want you to love your Softform order. If something isn’t right, here is how returns and refunds work.

30-day returns
You can request a return within 30 days of the delivery date. Items must be unused and in their original packaging.

How to start a return
Email us at quispepalominorenzo32@gmail.com with your order number and the reason for the return. If the item arrived damaged or defective, please include a photo. Once your request is approved, we will email you return instructions. Please do not send anything back before you receive them.

Return shipping
You are responsible for the cost of return shipping, unless the item arrived damaged or defective, or we sent the wrong item. In those cases we will cover it, or send a replacement or refund at no cost to you.

Refunds
After we receive and inspect your return, we will email you about the status of your refund. Approved refunds go back to your original payment method, typically within 5 to 10 business days. Original shipping charges, if any, are not refundable unless the return is due to our error.

Order changes and cancellations
If you need to cancel or change an order, contact us as soon as possible. We can cancel orders that have not shipped yet. Orders that have already shipped can be returned under this policy.

Contact us
Questions? Email quispepalominorenzo32@gmail.com and we will get back to you as soon as we can.